Scattered emails, zero traceability
Without a dedicated tool, requests get lost between inboxes and internal notes.
For WooCommerce B2C stores
Operational withdrawal handling for WooCommerce.
The free plugin sets up the customer flow. Pro plans add advanced rules, admin workflow, and team tracking to process requests at scale.
- Native WooCommerce
- Free on WordPress.org
- Pro admin workflow
- No custom dev
Withdrawal requests are coming in. How do you handle them?
Through email, support tickets, no clear framework — every request becomes a one-off case. Retractify structures the customer flow and admin handling directly inside WooCommerce.
Every case handled manually
Your team reinvents the process for each request instead of following a standard workflow.
No usable proof
No structured case file, no PDF, no timeline — just scattered exchanges.
From free customer flow to Pro admin workflow
Start with the free plugin for the customer-facing flow. Move to Pro when your volume calls for rules, structured tracking, and a team workflow.
1
Install the free flow
The free plugin adds the form, emails, PDF proof, and basic exclusions inside WooCommerce.
2
Add Pro rules
Pro Starter unlocks structured reasons, advanced rules, and email support.
3
Switch to admin workflow
Pro Advanced adds statuses, notes, timeline, history, and CSV export for your team.
For stores that need a framework, not a project
Retractify is built for WooCommerce teams that want structured withdrawal handling without a technical project.
B2C stores with volume
You receive withdrawal requests regularly and want a clear process instead of scattered emails.
Support and ops teams
You want an admin workflow with statuses, notes, and history instead of handling each case by hand.
WooCommerce agencies
You want a reusable, progressive solution (free → Pro) for your e-commerce clients.
Product visuals
The plugin in action
Show in a few screens what merchants and customers actually use: lookup, submission, admin follow-up, settings, and proof.
Lookup and case
Customer side
Customers can retrieve their withdrawal case instantly
After the order lookup step, the customer or support agent immediately sees the useful details needed to start the request.
Real plugin screenshot captured in a WooCommerce environment.
Features
Product
A clear entry point for online withdrawals
Add a withdrawal flow directly inside WooCommerce without building a custom flow or adding another external tool.
Guided customer flow
Customers access online withdrawals through a simple, clear, understandable process.
No account required
The flow stays available with order details only, without forcing customers to create an account.
WooCommerce settings
Texts, timing, exclusions, and notifications are configured from the WooCommerce admin.
Operations
Operational handling inside WooCommerce
Retractify goes beyond the form. It structures the request, messaging, and follow-up for your team.
Statuses and tracking
Requests stay visible in WooCommerce with the context your team needs to handle them cleanly.
Automatic emails
The customer and the store receive the confirmations they need without manual workarounds.
Usable proof
Each case keeps an exportable record so your store has a cleaner audit trail.
Product
Built for withdrawals, not reverse logistics
Retractify focuses on online withdrawal handling inside WooCommerce, not on full RMA or reverse logistics workflows.
Rules and exclusions
Adapt the behavior of the flow to your products and business constraints.
Native WooCommerce
Your team stays in a familiar environment instead of adding yet another external tool.
Fast setup
Get a usable solution in place without a heavy technical project.
Free to start, Pro to scale
The free plugin sets up the customer flow. Pro Starter adds rules and support. Pro Advanced unlocks the full admin workflow.
Natural progression
The free plugin is enough for the base flow. Pro Starter adds rules and support. Pro Advanced unlocks the full admin workflow.
Free
Free
The customer flow inside WooCommerce. Form, emails, PDF proof, basic exclusions.
Install from WordPress.orgINCLUDED
This plan includes:
- Withdrawal form + order lookup
- Automatic emails for customer & store
- Exportable PDF proof
- Exclusions: products, categories, downloads
- Lookup without customer account
PopularInstant activation
Pro Starter
199€/year
Advanced rules and support to go live with confidence.
Buy Pro StarterINCLUDED
This plan includes:
- Everything in Free
- Structured withdrawal reasons
- Advanced rules and extended exclusions
- Automatic private updates
- Email support (< 24h business hours)
Pro Advanced
349€/year
The full admin workflow to handle requests as a team.
INCLUDED
This plan includes:
- Everything in Pro Starter
- Customizable request statuses
- Internal notes and private customer updates
- Timeline and history per case
- CSV export of requests
Detailed comparison
| Free | Pro Starter | Pro Advanced | |
|---|---|---|---|
| Withdrawal form | |||
| Automatic emails | |||
| PDF proof | |||
| Basic exclusions | |||
| Lookup without account | |||
| Structured reasons | |||
| Advanced rules | |||
| Extended exclusions | |||
| Private updates | |||
| Email support | |||
| Custom statuses | |||
| Internal notes | |||
| Private customer updates | |||
| Timeline and history | |||
| CSV export |
Withdrawal form
Free
Pro Starter
Pro Advanced
Automatic emails
Free
Pro Starter
Pro Advanced
PDF proof
Free
Pro Starter
Pro Advanced
Basic exclusions
Free
Pro Starter
Pro Advanced
Lookup without account
Free
Pro Starter
Pro Advanced
Structured reasons
Free
Pro Starter
Pro Advanced
Advanced rules
Free
Pro Starter
Pro Advanced
Extended exclusions
Free
Pro Starter
Pro Advanced
Private updates
Free
Pro Starter
Pro Advanced
Email support
Free
Pro Starter
Pro Advanced
Custom statuses
Free
Pro Starter
Pro Advanced
Internal notes
Free
Pro Starter
Pro Advanced
Private customer updates
Free
Pro Starter
Pro Advanced
Timeline and history
Free
Pro Starter
Pro Advanced
CSV export
Free
Pro Starter
Pro Advanced
One-time option
Installation 249€
One-time option to delegate setup, configuration, and a first verification on a real order.
- Installation + configuration
- Verification on one order
- Delivered within 24-48 business hours
For the base customer flow, yes. The free plugin covers the form, emails, PDF proof, and simple exclusions. Pro Starter adds advanced rules and support. Pro Advanced adds the full admin workflow.
When you need structured reasons, advanced rules, automatic updates, and dedicated email support.
When your team needs custom statuses, internal notes, a per-case timeline, and CSV export for operational tracking.
No. Retractify handles online withdrawals and their processing inside WooCommerce. It is not a reverse logistics or product exchange tool.
No. The plugin installs in WooCommerce with no custom development. The flow is operational in under 10 minutes.
No. Retractify structures the request, messaging, and proof. The refund itself remains a business decision on the store side.
Yes. Customers retrieve their order using their email and order number, without creating an account.
Inside WooCommerce. Free shows requests in the admin. Pro Advanced adds statuses, notes, timeline, and history for full team tracking.
Annual payment through Stripe. The license is created automatically, and the plugin is downloadable immediately. Private updates are included as long as the license is active.
Documentation is available to everyone. Email support with a response target under 24 business hours is included in Pro Starter and Pro Advanced.
Blocked on something? Contact support without leaving the page
Describe the context, the store URL, and the step that is blocking you. Support replies by email, with a first response target within 24 business hours.
Email support
You can contact us directly from the landing page.
The most useful details are the store URL, the steps already tested, and the exact error message if you have one.
What helps
- Store URL
- WooCommerce and plugin version
- Blocking step and expected result
Useful shortcuts
Ready to structure the handling
Start with the free flow, upgrade to Pro when volume grows
The free plugin is on WordPress.org. Pro plans add rules, support, and the admin workflow.